COVID-19 Vaccination Scheduling Software

COVID-19 Vaccine Scheduling System

By Primas Group

Healthcare providers, pharmacies, grocery stores, big box stores, and health departments are gearing up to administer the COVID-19 vaccine as quickly and efficiently as possible

BUT there is an important component that may be missing – Vaccine Scheduling Software that can support the multi-injection, time-sensitive requirements for the vaccine to be effective.

Today’s traditional scheduling systems work well for making one appointment with potential follow-ups later on. But the COVID-19 Vaccines have a very rigid window of time between the first and second injections. This additional level of complexity requires a solution that goes beyond the typical functionality.

Couple that with the fact that the vaccination sites will be swamped with more appointments being made than they have ever dealt with previously – and it all has to be handled in record time.

These providers need a solution that:

Media Integration SMS, Email, Web Queuing
Chatbot integration with multiple modern chat clients
Abandon Call Management
Outbound Engine
Reporting First Call Resolution Abandons

ENTER Primas Group’s New ScheduleNOW COVID-19 Vaccine Scheduling System, the web-based self-service scheduling solution that schedules BOTH of the required vaccination appointments within the mandatory time parameters in just one session. This “made-for-Covid-19-vaccination” software package provides on-site verification and ad-hoc scheduling management with follow-up reminders via email, SMS or phone call. Appointments can be rescheduled easily or canceled by the patient through various multi-media channels without taking the valuable time of the administration site staff.

ScheduleNOW can be implemented as a stand-alone solution. OR in conjunction with external UC and contact center systems – including our ground-breaking Primas CX Suite of Contact Center applications. Originally developed for one of the initial 150 administering COVID-19 vaccinations, this flexible solution operates on premise or in the cloud.

ScheduleNOW Vaccine Scheduling Software also supports multiple vaccination brands in multiple locations and offers data integration to HL7 as well as PCI compliance.